How Virtual Urgent Care Can Help Your Business
The right care at the right time can lead to lower costs, improved outcomes and employee satisfaction.
Employers don’t have it easy these days. Budgets are tight. Change is constant. Your employees have varying needs. And you need them to be healthy and productive — all while keeping an eye on the bottom line.
New ways of thinking are needed to meet the demands of today’s marketplace. You need a different kind of innovative partner.
OSF OnCall offers innovative digital solutions to keep your employees healthier and happier, lower the cost of health care, and increase workplace productivity. We’ll be your partner to give you a leg up on the competition — so you can focus on your business and get the best return on your biggest investment: your workforce.
OSF OnCall Urgent Care makes it easy to get medical advice and care for minor illnesses and injury. With online scheduling, your workforce can easily make an appointment with an OSF OnCall provider for a virtual visit.
Virtual urgent care is designed to be fast and convenient. Patients can receive medical advice and a treatment plan through their smartphone or favorite device. No appointments or waiting rooms needed. It’s available 24/7/365 — even on holidays — and they choose how they wish to connect.
How virtual urgent care works
Whether through a video visit or an online interview, patients will meet with the same trusted, board-certified providers they would see if they visited a clinic in person.
With video visits, patients meet face-to-face online with a provider. The provider will create a personalized treatment plan using basic information about their symptoms. The entire experience averages just 15 to 25 minutes.
Online interviews allow patients to walk through a series of questions at their own pace — without a face-to-face meeting. A provider will review their information and follow up with any questions, if necessary, before creating a treatment plan. Most interviews take just 5 to 15 minutes.
However patients choose to connect, prescriptions are provided when necessary for treatment. Connection to OSF MyChart offers direct access to their health history and improves continuity of care. If a more serious issue is identified for in-person care, they’ll have access to the OSF HealthCare physician network, with more than 2,400 primary care, specialist and advanced practice providers.
Virtual urgent care is available for a wide range of conditions, including:
- COVID-19 (coronavirus), respiratory infections & allergies
- Cold, sinus infection, or influenza (flu)/COVID-19
- COVID-19 (coronavirus) vaccine side effects
- Hay fever/allergies
- Post-COVID (coronavirus) discharge
- Injuries and pain
- Medication refills
- EpiPen refill
- General medication refill
- Asthma medication refill
- Cosmetic services
- Anti-aging skin treatments
- Eyelash lengthening
- Male pattern baldness
- Eye, ear and mouth problems
- Dental pain
- Eye conditions
- Oral mouth sores
- Swimmer’s ear (outer ear pain)
- Medication to prevent an illness or infection after exposure to an infected person
- Influenza (flu) exposure
- Pertussis (whooping cough) exposure
- Skin and nail problems
- Acne and rosacea
- Burns (minor)
- Diaper rash
- Eczema
- General skin condition
- Women’s health
- Female bladder infection (UTI)
- Vaginal yeast infection
- Sexual health
- Erectile dysfunction
- Sexually transmitted diseases
- Stomach problems
- Gastrointestinal conditions
- Heartburn or acid reflux (GERD)
- Quit smoking
- Insects: head lice, tick bite
- Travel medications
- Malaria prevention
- Motion sickness prevention
- Travelers’ diarrhea
So how can virtual urgent care help your business? The benefits are easy to explain.
Cost control through cost avoidance
Virtual urgent care is an effective solution to combat the costs of higher levels of care. By offering virtual urgent care, we’ll be able to address minor illness and injury while preventing avoidable emergency room visits, which will decrease downstream costs for your organization.
Everyone wins when unnecessary services are avoided. When you include virtual urgent care in your employee wellness program or benefits package, those cost savings will help contribute toward keeping premiums low — a direct benefit to your bottom line.
Greater productivity through wellness
We all know that your workforce is the heart and soul of your business. Even a mild health condition can snowball into a serious issue if left unchecked. The ease and convenience of virtual urgent care means employees won’t be tempted to ignore their symptoms. With earlier treatment, they will be less likely to need time off. They’ll be more productive, and you’ll reduce the burdens of absenteeism.
Even if employees are physically present, they may not perform well if they are in pain or suffering from an illness or chronic health condition. This state of lost productivity, known as “presenteeism,” is less visible but no less harmful to your business. With 24/7 access to virtual urgent care, your employees will be able to work more efficiently and effectively.
Employee satisfaction through better benefits
Today’s workers expect more from their employers. To retain a competitive workforce, you need to set yourself apart from the pack.
Through the flexible and convenient options of virtual urgent care, your employees will reap valuable benefits. By streamlining their experience, they’ll save time and get care faster. They’ll be able to better manage their own health. Not only will they be healthier — they will feel more satisfaction in the workplace. That means lower turnover.
By providing top-tier benefits, you’ll be more likely to attract top-tier candidates. Your recruitment efforts will be more successful. When it comes to talent attraction, OSF OnCall virtual urgent care can be your secret weapon.
Better understanding through analytics
Customized utilization reports allow you to better understand the context of your employees’ health. A breakdown of anonymized data — including the top reported complaints and which time periods have the highest service utilization rates — can help you craft more effective policies. You might implement programs that incentivize healthy behaviors, for example, or educate employees on seasonal health risks like tick bites or the flu. Need your utilization reports at a monthly, quarterly or other frequency? We can do that.
A partner to guide you
In today’s rapidly changing world, new ways of working are essential. So are new ways of navigating health care — with a focus on wellness, disease prevention and injury avoidance. You need a partner who gets it.
OSF OnCall can help you prepare for the future today. We know that every company is different. Your needs, objectives and challenges are unique, and so is your workforce. We’ll work with you to fully understand your unique situation — so we can provide a flexible and customized solution that best positions your workforce and the bottom line.
Whether your employees prefer to connect to care through an online interview or a video visit, OSF OnCall virtual urgent care makes it simple to receive the right care whenever needed. Give us a call or contact us online to speak with a representative who can answer your questions and help you deliver the benefits of digital health to your employees.
Delivering the Future of Health Care Today
Who we are
OSF OnCall Digital Health is an entity within OSF HealthCare leveraging tools, technology and decades of experience to transform today's health care landscape.
This virtual "hospital without walls" platform provides 24/7 access with offerings for partners and patients across the entire care continuum.
What we do
- Urgent Care – treatment for minor illnesses and injuries 24/7/365, both in person and virtually.
- Intensive Care – combining an expert medical staff of critical care doctors and nurses, digital technology, predictive analytics and compassionate care to provide real-time support 24/7/365.
- Hospitalists – digital solutions that provide high-quality inpatient care while improving outcomes and satisfaction and maintaining effective resource stewardship.
- Remote Patient Monitoring – clinical remote monitoring team and tools for patients with chronic conditions such as diabetes, COPD, heart failure, asthma and more 24/7/365.
- Triage – high-quality nurse triage using national evidence-based practice protocol guidelines 24/7/365.
- Physician Office Answering Service – providing after-hours coverage for physician office phone answering services.