Discover how to solve your nursing care challenges
Innovative on-demand nursing support strategy
24/7 nursing support with Nurse Triage by OSF OnCall offers a partnership that allows you to focus on patient care.
Nurse Triage by OSF OnCall provides high-quality nursing support using national evidence-based practice protocol guidelines. Our registered nurses are trained, competent and continuously evaluated in high levels of quality patient care delivery via phone triage. The team focuses on evidence-based best practices and safe, quality care to provide excellent patient outcomes and a five-star experience.
Demonstrated Results
500,000+
Calls handled annually
8 minutes
Average time to take care of requested need
Clinical Benefits
The Nurse Triage by OSF OnCall team can help support your patients 24/7.
Let us partner with you to enhance your nursing care.
Collaboration with external disciplines to ensure patient needs are met*
Utilization of nationally recognized triage guidelines
Resource for health education
Appropriate routing of patients
* Includes, but not limited to, specialty practices/referrals, non-OSF hospital facilities, DCFS and insurance companies.
Service protocols
Once a patient’s history is taken and all necessary documentation noted in Epic, patients will be routed into one of three dispositions:
- Care guidance for home management
- Referral to the appropriate level of care (urgent care, office visit, etc.)
- Contact the off-hours care provider identified by the client (will only call during specific instances)
Exclusions
The following calls are excluded from service:
- Current inpatients
- Patients calling from the Emergency Department
- Calls from patients who are not actively established
To learn more about how OSF OnCall can partner with you in delivering health care services, please complete a quick information form to help us get to know you. Our team will follow up with you soon.
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