Patient Relations

The Mission of OSF Health Care is "to serve persons with the greatest care and love in a community that celebrates the gift of life."

To fulfill that Mission, OSF Saint James - John W. Albrecht Medical Center strives to provide high quality health care to all who enter its doors. The Sisters, Administration and Staff of OSF Saint James are dedicated to practices that improve patient safety and ensure that our patients receive the very best care.

Patients, family members, and visitors at OSF Saint James are encouraged to express their views about hospital services.

While you are a patient at OSF Saint James, please express any concerns you may have to the staff that are taking care of you. Ask to speak to a supervisor, manager or the Patient Representative if you feel that your questions have not been answered or if you still have concerns.

If you have questions or concerns related to your hospital experience after you have received care or are discharged, please contact the Patient Representative.

The Patient Representative can be contacted at:

OSF Saint James - John W. Albrecht Medical Center
2500 W. Reynolds Street
Pontiac, Illinois 61764
Phone: (815) 842-6815

OSF Saint James will endeavor to answer your questions or resolve any of your concerns in a satisfactory manner. We look forward to continuing to meet your health care needs with high quality services in a safe environment.